About

Related Experience

Sr. Product Design (contract)

Blue Cross Blue Shield North Carolina (BCBSNC)

02.2025–present

At BCBSNC, I worked on the XD team, focusing on complex, enterprise-scale tools used by insurance agents. I took ownership of user flows across multi-step, compliance-heavy journeys, translating dense business rules and edge cases into clear, intuitive pathways. I delivered high-fidelity designs and interactive prototypes, aligned with both user needs and business constraints.

Sr. UX Designer (contract)

Highmark Blue Cross Blue Shield

10.2024–02.2025

At Highmark Blue Cross Blue Shield, I joined a small, senior design pod to help lay the foundation for a large-scale reimagination of provider-facing analytics tools supporting value-based care. Partnering with UX researchers and a producer, I contributed a strategic design perspective to connect disparate business functions and user needs while developing experience-level recommendations that consolidated multiple point solutions into a fully integrated analytics platform.

UX Consultant (contract)

OhioHealth

02.2024–08.2024

During this contract, I collaborated with OhioHealthy, OhioHealth’s provider-sponsored health plan, conducting interviews with health insurance/benefits brokers and internal sales team stakeholders. By understanding both sides, I was able to highlight gaps and opportunities where the OhioHealthy team could better serve brokers.

Experience Design Lead

mePrism, LLC

01.2022–06.2023

As the sole designer, my primary focus was mePrism’s data privacy product. I wore many other hats as well, handling branding, communications, and marketing. I conducted design research, created prototypes, and collaborated with engineers to translate designs into digital experiences.

Sr. UX Strategist

OhioHealth

01.2020–01.2022

I focused on patient referrals, the OhioHealth website and native app, and patient throughput. To understand the needs of patients, providers, and the healthcare system, I utilized generative and evaluative research techniques. Additionally, I supported the design team by developing user flows, wireframes, and interactive prototypes.

UX Lead

NetJets

11.2018–01.2020

I worked closely with Flight Operations and engineering teams to develop an AI-assisted fleet management enterprise application. I conducted regular observations of flight schedulers, dispatchers, and weather specialists to ensure a user-friendly interface design. Furthermore, I collaborated with aircraft manufacturers and third-parties to define and design user interfaces for the fleet’s on board entertainment and cabin control systems.

Creative Director

The Shipyard

09.2016–05.2018

As Creative Director, I was coach & player—overseeing and managing the creative team while also contributing to its creative output. Administratively, I was responsible for new business opportunities, project intake, working with the team to see projects through to completion, department planning, and mentoring team members.

Art Director, Sr. Designer, Designer

Resource Interactive

11.2009–09.2016

I worked with the agency’s branded manufacturing and e-commerce clients, primarily. I delivered website and application design for these Fortune 500 brands. In that time, I designed the agency’s first ever iPad app for Steelcase, the first ever QSR mobile payment app for Wendy’s, and led design teams through years-long re-imagined e-commerce experiences for ToysRUs and Barnes&Noble.

Art Director/Designer

Buchanan@associates

10.2004–02.2007

With this nimble and growing agency, I handled design for the agency’s high-demanding and most lucrative clients. For them, I produced product catalogs, print advertising, branding, event booklets and websites. Additionally, I contributed to the agency’s web development team by implementing front-end interfaces and back-end systems using HTML, CSS, JavaScript, PHP, and mySQL.

Graduate Student Manager, Designer

Glyphix (Kent State)

08.2002–05.2004

As an undergraduate student, I was invited by the School of Visual Communication Design to participate in its highly-selective work/study opportunity, Glyphix—a studio where students designed and produced real work for real clients. As a graduate student, I managed the team of undergraduate designers under the guidance of the Creative Director.

Education

Master of Arts

Kent State University

School of Visual Communication

Bachelor of Science, Cum Laude

Kent State University

School of Visual Communication

Brand Experience

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